FAQ
Find answers to common questions about our services.
Delivery time is typically 1-2 business days for areas around Cilacap. For destinations outside the city, we provide an estimate based on the destination location.
Yes, we accept heavy item shipments with a maximum capacity of 5 kg. Please contact us in advance to ensure the availability of suitable vehicles.
You can track your package status through the official SPX Express website or by contacting our customer service at 282-1234567. We also send SMS notifications.
Yes, additional fees apply for deliveries to remote areas in Cilacap. The fee is calculated based on distance and accessibility. Please contact us for more information.
If the item is damaged during shipping, please contact us immediately. We will arrange for a replacement or refund after damage verification.
For deliveries to other islands, we collaborate with suitable logistics partners. Please consult us regarding your shipping needs to get the best solution.
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